I set up dual email servers feeding into a a request ticketing system which used established 'queues' to automatically sort incoming email into areas such as support, security, notifications, etc. This enabled our small staff to provide robust client coverage.

The queues were further divided into client areas, so that time and resources could all be maintained within one threaded chronology.

The system provided feedback to the client that their tickets requests had been received and any correspondence ongoing on the particular thread.

Also provided time and priority system so that resource allocation could be tracked per ticket or client. Coordination of work activity on any request could also be done with the system.